Thank you for choosing our website. We are committed to providing a convenient and reliable shipping and delivery experience for all our customers. Please read our delivery and shipping policy carefully:
Delivery Coverage
- We provide shipping services locally within Egypt and internationally to various countries.
- There are no restrictions on delivery areas, and we strive to meet our customers' needs anywhere.
Delivery Time
- Delivery times vary depending on the order size and the chosen shipping method:
- Small orders: Shipped using express shipping services, with a minimum time of 24 hours.
- Large orders: Shipped through other suitable services for the order.
- The customer will be notified of the delivery time upon order confirmation.
Shipping Costs
- Shipping costs are calculated according to the policies of the shipping company used.
- For small shipments, costs are based on the weight and dimensions of the shipment.
- Note: Free shipping is not currently available.
Shipping Companies
- We rely on SMSA Express to ensure fast and efficient delivery.
- For large orders or uncovered areas, other shipping lines are used to fulfill the request.
Delivery Policy
- The shipping company's representative will contact the customer to confirm the delivery time and location.
- Customers can coordinate with the representative to arrange a suitable delivery time.
Packaging and Protection
- Each manufacturer ensures proper packaging of their products to guarantee their safety during transport.
Shipment Tracking
- Customers can track their shipments through our website and monitor the shipment status step by step.
Exempted Areas
- We strive to cover as many areas as possible.
- If the customer’s area is not covered, they can contact customer service to arrange alternative solutions.
Customer Service
- For any inquiries or issues related to shipping and delivery, please contact customer service at customer.souqe.b2b@gmail.com.